Refund Policy
At Kovachaz, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Returns and Exchanges
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Eligibility: Returns and exchanges are accepted within 30 days of the purchase date.
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Condition: Items must be unused, in their original condition, and in the original packaging.
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Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
2. Refund Process
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Refund Method: Refunds will be processed to the original payment method used at the time of purchase.
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Processing Time: Refunds will be processed within 7–10 business days after receiving the returned item.
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Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Non-Refundable Items
The following items are non-refundable:
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Customized or personalized products
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Sale or clearance items
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Gift cards
4. Damaged or Defective Items
If you receive a damaged or defective item:
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Contact Us: Notify us within 7 days of receiving the item.
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Documentation: Provide photos of the damaged or defective item and packaging.
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Resolution: We will offer a replacement or full refund, including return shipping costs.
5. How to Initiate a Return or Exchange
To initiate a return or exchange:
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Contact Us: Email us at [Insert Email Address] with your order number and reason for return.
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Return Authorization: We will provide you with a return authorization and instructions.
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Ship the Item: Return the item to the address provided, ensuring it is securely packaged.